At Woodlas, every piece of furniture is handcrafted with care and inspected thoroughly before dispatch. Once an order is confirmed, Woodlas does not accept return or refund requests. However, in the unlikely event of issues, we are committed to working with our customers to find a fair and satisfactory solution.

1. Damaged Product

If your order arrives in a damaged condition, please notify us within 5 days of delivery at [Insert Email ID] with the following details:

• Order number
  
• Image of the invoice
  
• 1 clear image of the outer box
  
• 2 clear images of the damaged product
  

Important Notes:

• In case of multiple-item shipments, only the affected product will be eligible for replacement.
  
• We will promptly replace the damaged item(s) after verification.
  
• Our team will respond to your email within 24–48 hours and provide full assistance thereafter.
  

2. Missing Product

If any item from your order is missing, kindly inform us within 5 days of delivery at support@woodlas.com with the following details:

• Order number
  
• Image of the invoice
  
• 1 clear image of the outer box
  
• 2 clear images of the opened box with all received items visible
  

Important Notes:

• Refunds will not be issued for missing items.
  
• We will promptly re-send the missing product(s) after verification.
  
• Our team will respond to your email within 24–48 hours and assist until resolution.
  

3. Defective or Quality Issue

At Woodlas, variations in wood grain, color, or minor texture differences are part of the natural beauty of handcrafted furniture and are not considered defects. However, if you receive a product with a genuine defect, please notify us within 7 days of delivery at [Insert Email ID] with:

• Order number
  
• Date of delivery
  
• Clear images or video highlighting the defect
  

Important Notes:

• We cannot accept returns for variations in wood texture, polish shade, or natural characteristics of solid wood.
  
• After due verification, we will provide a replacement or repair solution to ensure a fair outcome.
  
• Our team will respond to your email within 24–48 hours.
  

4. Non-Returnable / Non-Refundable Items

• Custom-made or made-to-order furniture items
  
• Products damaged due to mishandling, improper assembly, or usage after delivery
  
• Minor differences in color, grain, or finish arising from natural wood/materials
  

5. Resolution Process

• Once your claim is verified, our team will arrange a replacement or repair at the earliest possible time.
  
• In rare cases where a replacement is not feasible, we will provide a mutually agreeable solution.
  
• Refunds, if approved in exceptional circumstances, will be processed within 7–10 business days back to the original payment method.